All there is to know
Frequently Asked Questions
Our most commonly asked questions

Imperial Hotel Galway FAQ

Your Stay

Our Reception desk is serviced 24 hours a day.

Guests can check in from 3pm

Check In is available from 2pm at an additional charge of €30 per room.

Check out is any time up to 11 am on day of departure

Late Check out is available at an additional charge of €30 additional charge for 1 hour.

Yes, wake-up calls are available

Yes, room upgrades are available from €25 depending on your room type preference.

Yes, we offer a wide selection of sweets, wine and Prosecco at an additional charge.

We are currently operating a Do not Disturb (DND) policy on all bedrooms. This means our housekeeping staff will not enter your room to clean or service it. If you are staying more than one night and wish for your room to be serviced, you can make arrangements with the front desk to have your room serviced while you are out for the day. We would advise arranging this the evening prior or the very latest that morning, so we can make our housekeeping team aware of the request.

Yes, we offer complimentary luggage storage to our overnight residents.

Yes, we offer laundry service on request. Charges apply.

We offer Breakfast & All day dining in 1810 Restaurant and Bar. Our nearby Zappi’s Restaurant serves authentically Italian dishes.

There is a gym facility within 5 minutes walking distance of the hotel.

We do not offer sightseeing tours, however we would be happy to help you to make a booking with one of the local tour companies.

Yes, we would be happy to print your boarding pass. Charges apply.

Advise our management team and we will do our best to assist.

General Information and House Rules

We offer five types of guestroom, single, double, triple, family and executive room.

We welcome guide /service animals.

Yes, complimentary wifi is available to guests

Yes, we have elevators servicing all floors of the hotel.

All of our guestrooms are fitted with air-conditioned

Yes, gift vouchers are available to purchase on our website and from our guest reception.

No smoking is permitted at Imperial Hotel Galway

Car Parking is available for guests with our partner, Hynes Car Park at a cost of €8 for 24 hours. Located 5 minutes stroll from the hotel.

Park Rite Hynes Yard Car Park, Merchants Rd, Galway, H91 XA6P

Please ask at Reception for your discount card for parking.

We provide complimentary toiletries in all our guestrooms.

F&B and accommodation are available.

We have a mixture of room types which have bath/shower combinations and walk in showers. Please let us know if you have any accessibility requirements and we will be happy to discuss options with you.

Inform us and we will do our best to assist.


We recommend booking directly on our own website for best rate and other great perks

Yes, most of our rates are inclusive of breakfast, however we do offer a room only rate also.

All are room rates are inclusive of VAT.

We accept all major credit cards. Pre-payment is required or you may leave credit card details on file to secure your booking.

Please email your enquiry to or call us on +353 91 563033

You must be over 18 to book a room. You must also be over 18 years of age to check-in to the hotel.

Pre-payment is required or you may leave credit card details on file to secure your booking.

Please contact us at or call us on +353 91 563033

Cancellations & Amendments

Please contact us at or call us on +353 91 563033 unless you booked via Online Travel Agent, in which case you will need to contact them.

We offer 24 hours cancellation however please check the terms and conditions of your booking as some packages do vary.

Should you not show for your booking without notification full payment will be taken from the credit card provided.


Yes, we welcome children and offer large family guestrooms.

Yes we offer a childrens menu in 1810 Restaurant and Bar








1810 Restaurant and Bar serves breakfast, carvery and all day dining menu

Our bar area is open from 11.30 am weekdays and 12.30 at weekends

No children after 9 pm

Only residents after the bar closed

Credit card/pre-payment is required for group bookings

Imperial dining Opening Hours:

Breakfast is served from 7:30 - 11:00am

Carvery & Deli is served from noon – 3pm

All Day Menu is served from noon – 9pm

We recommend you make a dinner reservation to avoid disappointment

7.30 – 11am

Yes, we cater for all dietary requirements. Please advise us of any dietary requirements.

Yes we welcome groups. Please contact us at or call us on +353 91 563033


Amadeus: 41854165416

Eyre Square,
Galway City, H91 X529

In the city centre. 

Galway Ceannt Railway station is located 5 minute walk from the hotel. Many buses also stop within waling distance from the hotel.

Pearse stadium – 11 minute drive

Eamon Deacy Park – 5 minute drive

Galway races – 19 minutes drive

Variety of Irish bars within walking distance for traditional Irish music

Yes, located adjacent to Shop Street, and Eyre Square Shopping Centre.

Airport Accessibility

Shannon Airport: 1hr drive to Galway (

Knock Airport: 1hr drive to Galway (

Dublin Airport: 2hrs 30mins drive to Galway (

Book Now
Sep 2019
Sep 2019
Book Right Here For The Best Deal
  • €15 Less Per Night
  • Flexible Cancellation
  • No Deposit Needed
  • Room Priority